Welcome to our FAQ section! Below you'll find answers to the most common questions about our handmade leather eyewear cases. If you have any further questions, feel free to contact our customer support team.
1. What materials are used for your leather eyewear cases?
Our cases are crafted from high-quality, full-grain leather as well as premium PU leather. We select durable, premium full-grain leather to ensure your eyewear is protected while providing a luxurious feel. For those looking for a vegan-friendly option, our PU leather cases offer the same durability and stylish look. Both materials are carefully treated to maintain their beauty and strength over time, providing excellent protection for your eyewear.
2. Are your cases handmade?
Yes, all of our eyewear cases are 100% handmade by skilled artisans. Each piece is crafted with attention to detail, ensuring a perfect blend of style, functionality, and durability.
3. Do you offer custom designs?
Absolutely! We offer customization options where you can choose the color, type of leather, and even add personalized engravings or logos. Please contact us to discuss your custom design.
4. Will my eyewear fit in your cases?
Our standard cases are designed to fit most sizes and styles of eyewear, including prescription glasses and sunglasses. If you have oversized or uniquely shaped glasses, we can create a custom case specifically for your needs.
5. How do I care for my leather case?
To maintain the beauty of your leather case, we recommend using a soft, dry cloth to wipe it down. If needed, you can apply a leather conditioner every few months to keep the leather supple and protected. Avoid exposing the case to water, heat, or direct sunlight for prolonged periods.
6. What is your return policy?
We offer a 30-day return policy for unused items. If you're not satisfied with your purchase, you can return the product within 30 days of receipt for a full refund. Please note that custom-made items are not eligible for returns unless there is a manufacturing defect.
7. How long does it take to receive my order?
Our standard processing time for ready-made cases is 1-3 business days. For custom orders, please allow 5-7 business days for production. Shipping times depend on your location and the selected shipping method.
8. Do you ship internationally?
Yes, we offer worldwide shipping! International shipping costs and delivery times may vary depending on your location.
9. Can I track my order?
Yes, once your order is shipped, we will send you a tracking number so you can monitor your package's delivery progress.
10. How do I place a bulk order?
For wholesale or bulk orders, please contact us directly. We offer discounts for larger orders and can work with you to meet your specific requirements.
If you have any further questions, feel free to reach out to our support team via email at info@glassescase.co. We’re here to help!